Refund policy

We follow a No Return / No Exchange policy for all orders.

Returns or replacements are applicable only if the product is received in a damaged condition.

Customers must report any damage within 24 hours of delivery, along with clear photos/videos of the product and packaging.

Requests submitted after 24 hours of delivery will not be accepted.

Refunds or replacements will be processed only after verification of the claim and confirmation from our support team.

Items sent back to us without prior approval will not be accepted.

For support and return requests, contact us at: info@ecohavenfurniture.com